CANCELLATION POLICY

Things to know before booking: POLICY *AT TIME OF BOOKING* • A $20 DEPOSIT IS REQUIRED AND NON- REFUNDABLE..AS IT CONFIRMS YOUR SPOT AND GOES TOWARD YOUR SERVICE. • PLEASE COME BARE HANDS, I WILL NOT POP OFF YOUR NAILS, AND IF I HAVE TO I WILL CHARGE FOR THE TIME. • LOCATION WILL BE SENT WITH THE CONFIRMATION ON YOUR EMAIL. • REMAINING BALANCE IS DUE AT THE APPOINTMENT AND CASH AND CARD IS ACCEPTED (BE SURE TO BRING MORE THAN ENOUGH IN CASE YOU CHOOSE TO ADD TO YOUR INITIAL SERVICE). TARDINESS: I DO HAVE A 10 MIN GRACE PERIOD BUT PLEASE LET ME KNOW IF YOU'RE GOING TO BE LATE BY SENDING A COURTESY TEXT MESSAGE. IF YOU'RE OVER 10 MINUTES LATE, THERE IS A $15 FEE. ANYTHING OVER 20 MINS IS AN AUTOMATIC CANCELLATION (I DO CONSIDER THIS A NO CALL-NO-SHOW). ANY CANCELLATION OR RESCHEDULING THAT TAKES PLACE WITHIN 24 HOURS WILL REQUIRE ANOTHER DEPOSIT, IF YOU CHOOSE TO BOOK WITH ME AGAIN (SEE BELOW). RESCHEDULING • YOU ARE ONLY ALLOWED TO TRANSFER YOUR DEPOSIT TO ANOTHER DATE/TIME IF YOU SCHEDULE AT LEAST 24 HOURS BEFORE YOUR DATE AND TIME. I UNDERSTAND EMERGENCIES HAPPEN AND LAST MINUTE EVENTS TAKE PLACE, SO YOU CAN MAKE ANY CHANGES BY REFERRING TO YOUR CONFIRMATION EMAIL FROM Klawedbykrystall YOU'LL SEE THE, "CHANGE/CANCEL" OPTION AND YOU'LL BE GIVEN THE OPPORTUNITY TO MAKE THE ADJUSTMENTS THAT BEST FIT YOUR SCHEDULE. REMEMBER, THIS CANNOT BE DONE WITHIN THE 24-HOURS WINDOW. ANY NO-CALL-NO-SHOWS WON'T BE TAKEN LIGHTLY AS YOU WON'T BE ABLE TO TRANSFER YOUR DEPOSIT AND CAN PREVENT ANY FUTURE APPOINTMENTS WITH ME. PREPARATION 1. I DO PREFER THAT YOU COME WITH BARE HANDS THIS MEANS NO POLISH (REGULAR/GEL) ON YOUR NAILS. 2. I DO NOT WORK OVER PEOPLE'S JOB. 3. IF YOU'RE NOT ABLE TO REMOVE OR SOAK OFF YOUR NAILS I WILL DO IT FOR YOU, BUT THERE IS AN ADDITIONAL $20 FEE. 4. HOWEVER, I MUST KNOW THIS IN ADVANCE, SO PLEASE INCLUDE THAT WHILE BOOKING YOUR SERVICES. 5. I WILL NOT BE ABLE TO PERFORM THIS SERVICE IF ITS NOT NOTED BEFOREHAND. WHAT YOU NEED TO KNOW 1. NO EXTRA GUEST PLS! 2. I WON'T SERVICE YOU IF YOU DON'T FOLLOW MY POLICY. 3. I DON'T DO REFILLS OVER OTHER'S WORK.